Hotels mit Bar in Ohio, Vereinigte Staaten

I had a very disappointing and uncomfortable experience with the front desk staff. I arrived at the hotel Sunday 01 march around 12:30 PM and politely asked if early check-in was possible. The two women working at the reception told me that no rooms were available until 4:00 PM. I said that was fine and that I would wait in the lobby. However, while I was waiting, several other guests arrived and they were checked in immediately. It was very clear that rooms were available, which made the situation feel unfair. Later, I approached the desk again with the same guests who were checking in and said that I had a reservation for today. The receptionist acted as if nothing had happened and looked visibly annoyed. During check-in, she tried to charge my card again for the reservation, even though my booking had already been fully paid online. When I saw the amount and asked what it was for, she could not clearly explain it. I had to tell her again that the reservation was already paid. Both receptionists then started checking the system and appeared irritated and nervous in front of other guests. Eventually they explained that there was a security deposit of $50 per day, which I completely understood and agreed with. However, they attempted to charge the wrong amount again, and I had to question it once more before they finally corrected the charge to the proper deposit amount. Overall, the situation was extremely uncomfortable and unprofessional. First I was told to wait until 4 PM while other guests were checked in, and then I had to deal with confusion about charges that should have been clear from the beginning. The hotel facilities are good, but the front desk service was very disappointing and needs improvement.

Kurz aufhalten in Cleveland. Das Hotel ist im Zentrum. Ich habe die Möglichkeit des Vorab-Check-in erhalten. Gutes Frühstück, mit Kaffee serviert zweimal, das ist nicht die Standard ... in einigen Hotels. Schönes Zimmer. Kleines Badezimmer.

The hotel was centrally located to all the attractions we wanted to visit. Although the parking was not right on the property it was in a covered parking lot within a short walk to the hotel and the cost was included in our stay ! The front lobby looked rather new and was clean and shiny. Front desk staff was welcoming, friendly and helpful. Hotel room was very clean and accommodating for 2 of us and came with the amenities you would generally expect. We had a king bed and it was comfortable, although the pillows were rather soft and despite both of us having 2 pillows each we could have used 1 or 2 more to be more comfortable. The included breakfast buffet was well done with a good variety of choices for us as we eat a carnivore diet. The coffee was a good as you would get at Starbucks. I don't know her name but the staff member who kept the buffet full was definitely one of the hardest working individuals I have seen. She was friendly, accommodating and exceptional and the hotel should award her appropriately. The only negative to our stay was that on the 2nd day of being there we returned later in the day after sightseeing and our room had not been serviced by housekeeping. I called the front desk and the staff person who had checked us in informed me that they had forgotten to tell us that housekeeping is only every other day. Staff member did provide us with additional towels however it would have been nice to have the bed turned down and used towels taken away.

Insgesamt war eine gute Erfahrung! Nur Problem war, es gibt keine Mikrowelle in Ihrem Hotelzimmer, so wenn Sie und Ihre Familie von einem schönen Abendessen zurück kommen oder nur überbleibende Überreste im Allgemeinen Sie müssen zum Hauptlobby gehen, wo es nur eine Mikrowelle in einem Kabinett für alle im Hotel gibt Nun ist meine echte Frage....in diesem Kabinett...nicht Mikrowelle nur klar zu sein... war ein toter Roach....wir haben die Mitarbeiter sofort gewarnt und sie waren so schockiert wie wir waren! Die Mitarbeiter sagten, sie würden es so gut behandeln, dass am nächsten Morgen meine Kinder hungrig waren, gingen zurück zu derselben Mikrowelle und der Berg war noch da ‼️‼️‼️

Außer der Lage verdient nichts anderes das Wort Renaissance. Hygiene: schmutzig und schlecht Zimmer: klein Gebühr: Teuer

Mein Lieblingshotel und die Flügel von Vinny sind die besten! Die Betten sind wie in einer Wolke zu schlafen.

Easy check in, very friendly, helpful check in staff. Lovely room, large comfy bed, good bathroom, great shower.  Somewhat disappointed by very limited on site Mexican restaurant food & it was quite poor in terms of portion and lacked any real flavour.  We had issue with getting bed made up and asked on 3 different occasions over our 3 night day. Jen on reception promised it would be done for out return to hotel in afternoon but sadly it was not and in spite of her further requests it was never done.  On check out when I told her it still hadn’t been done she agreed this was not good enough as she had been assured by housekeeping it would be done previous day.  Jen said she was sending 30,000 points to my Marriott account to compensate for our disappointment and they would show up within 48 hrs. That was 28 April , it’s now 14May and still nothing……… I really expected much better from a hotel of this standard. Westin you have let the Marriott group and us down.  You really need to deliver on your promises.  So disappointed ☹️☹️☹️☹️

Das Hotel ist auch veraltet, die Einrichtungen sind komplett, aber die allgemeine Umgebung ist allgemein, als Reise-Unterkunft ist es gut, die geografische Lage ist bequem, der Urlaub wird nicht empfohlen, und der Preis ist nicht hoch.

Gute Lage mit ruhigen Umgebung trotz nahezu großer Straße. Sehr nahe zu vielen Outlets in Rookwood Gemeinden und Pavillon. Sehr komfortabel Betten. Stärke Internetanbindung. Großer TV mit vielen Kanälen. Großes und sauberes Badezimmer. Ich habe es glücklich gemacht, hier zu bleiben. Besonders muss von einem hervorragenden jungen Personal namens Mike erwähnt werden. Zunächst konnte er meine Reservierung nicht finden, obwohl ich eine bestätigte Reservierungsnummer hatte. Es war später entschieden, mich die Liste der Gäste an diesem Tag zu sehen. Ich erkannte, dass mein Name Kolleginnen und Kollegen in der Liste der Gäste stand und später erkannte, dass ich die Buchung unter dem Namen meines Kollegen versehentlich gemacht habe, ohne es zu bemerken. Dank dieser Lösung konnten wir uns ohne eine neue Buchung anmelden und den Verlust der trip.com Buchung zu tragen. Er half mir auch, den Buchungsnamen anstelle meiner zu ändern. Ein großer Kudos zu Mike, um unsere Geschäftsreise vor einer Katastrophe zu retten!!

Dienst war hervorragend Lage war sehr gut Zimmer war sehr sauber und sehr nett Personal war sehr nett und sehr freundlich Ich war sehr beeindruckt und glücklich, schlafen und haben eine tolle Zeit mit meiner Frau. Danke für Ihre Gastfreundschaft und Dedikation