Hotels mit Bar in Queensland, Australien

Great location with an easy walk to the beach, central Surfers Paradise, and access to the tram to other parts of the Gold Coast. The apartment was clean with an excellent bathroom and shower. The towels were great too - new and fluffy. The furniture in my room was dated, the mattress was old, uncomfortable, and should have been replaced a decade ago, and the apartment lacked any style or decor. I'm not sure if it was just my apt #910 but it didn't look like the online pictures. Overall it served its purpose but was fairly uncomfortable and drab.

We stayed for four nights over the Easter holiday in a panorama sea view room in the new tower. First of all, the location is excellent. The pool area has a sandy beach, and compared to the Hilton next door, the water was much clearer and very pleasant. The view is absolutely beautiful. However, when the tide goes out, it turns into what feels like a “panoramic mudflat view,” so I would recommend carefully considering the timing of your stay. On the other hand, there were several issues with the room. There is no balcony, and the windows cannot be opened. There were mosquitoes in the room, and I was bitten multiple times, which caused itching and swelling. The insect repellent device in the hallway was empty, which made me question the quality of housekeeping management. When I spoke to a female staff member at reception, I was told that only body spray repellent was available, and no further assistance was offered, so I had to purchase and install my own insect repellent. In addition, there was a sewage-like smell coming from the bathroom. The mirror and sink were not properly cleaned and appeared dirty. The room and hallway also had a moldy smell, and due to the humidity, the bed linens felt damp. The duvet was thin and not very comfortable. As I am sensitive to smells, these issues made me feel nauseous and unwell. Later, my husband spoke to a male staff member at reception. Although the hotel was fully booked and we were unable to change rooms, he responded with sincerity, apologized thoroughly, and instructed housekeeping to carry out a deep cleaning. When we returned from going out, the bathroom had been properly cleaned and the sewage smell was gone. The moldy smell in the room did not completely disappear, but it had been masked with deodorizer, and we were able to sleep well that night. However, the same issues returned the following day. As it was the Easter holiday and other hotels were fully booked, we had no choice but to stay until the end of our reservation. Afterward, I checked reviews and found many similar complaints about the moldy smell, which made me regret not researching more thoroughly beforehand. I had assumed that as a five-star hotel, it would be fine. Overall, the reception staff were kind, friendly, and professional. In particular, the male staff member who assisted us was excellent. On the other hand, I felt that the quality of housekeeping needs improvement. In my opinion, these issues are largely due to a design flaw—specifically, the building was designed with aesthetics prioritized over functionality by the construction company and architect, resulting in rooms where windows cannot be opened despite the humid tropical climate. The older tower, which has balconies and windows that can be opened, may not have the same problems. I would not recommend this hotel to those who are sensitive to smells, but for those who are not, it can still be a wonderful place to stay given its location and facilities.

First, our request for a high floor was kindly accommodated—we were given room 11825 on the 18th floor, which features panoramic ocean views and elegant interiors. Many thanks to your team for that. In fact, my wife has a special request: could we please have this same room every time we stay at Dorsett? Second, the thoughtful gesture of a card, chocolate, and a bottle of wine for our special occasion truly showed how much effort your team puts into making guests feel valued. Third, both my wife and our child absolutely loved the pool and jacuzzi at Star Grand. So overall, our stay was amazing, to say the least. But none of this would be possible without first acknowledging your wonderful hotel staff. You probably see hundreds of guests each day, yet you still take a personalized approach—staying in touch with each guest and understanding their individual needs. Honestly, I hope other hotels will follow your example and make this the gold standard for excellence in customer service. Our last two hotel bookings through Trip.com were disappointing, but fortunately, your hotel never lets us down. The gold-accented interiors are striking and have become a signature look of your hotel. We’ll remember them just as fondly as we remember landing at Singapore Changi Airport. We recently bought a new house and have been decorating with gold-colored furniture from Koala Living. After staying with you, we’ve realized that our inspiration was inadvertently drawn from your hotel rooms. We come to Dorsett every year and have never been disappointed. We look forward to returning again soon.

Location-wise it's a great place to be in. Great balcony views towards the slingshot. I personally felt the toilets could have been better. Especially the glass in the bath tub doesn't make sense at all.

The service of the concierge, reception and porter were absolutely faultless. They were very helpful, efficient, polite and respectful. The cleaniness of the room was questionable with public hair on the bathroom wall and some sort of dirt splattering on the tiles. There is some much needed maintenance/updating to be done and consultation with the practicality of the layout of the room and bathroom. The pool was not accessible by the time I checked in after my late flight and I could not use it early enough the next morning before I needed to depart which was very disappointing as I need to swim daily. Breakfast in the morning had lots to offer and it was clearly all freshly well made/delicious. I wish I had had more time to enjoy that and make it worthwhile. People with disability’s may have difficulty with the heavy lid containers that house the hot food. Room service was exceptionally slow, inaccurate and poor quality. If you are happy to spend $10 for a single latte to be brought to your room you would hope that it was available as listed or the alternative offered was at least delivered quickly and well made. Notes to room service were not read. Would stay again if I was purely considering the breakfast, concierge, reception and porter staff as mentioned. If the rooms, facilities, protocols and room service have not been updated then I’d give it a miss.

Ein absolut ausgezeichneter Aufenthaltsort, würde empfehlen, sogar nur auf der Grundlage des Personals und des Frühstücks. Ich bemerkte, dass man sich um die Leute kümmerte, die sich ins Krankenhaus einreisen würden, um zu bleiben, die in die Gegend gehen würden. Die Eincheckung war so einfach und das Empfangspersonal war sehr nett. Dinge, die ich liebe: * das gesunde Frühstück, * kostenlose Parkplätze auf der Website *Ferrari im Rezeptionsbereich (keine Ahnung, warum es da ist, und ich bin kein Auto-Enthusiastisch, aber es ist ein klassischer Touch) * sehr freundlich und freundliches Personal * nett und gut Zimmerausstattung * komfortable bed * gute Klimaanlage * Freundliche Menschen im ganzen Gebäude * Gehstrecke zum Einkaufszentrum von Chermside * ausgezeichneter Preis Das, was ich nicht so sehr mag: * nicht wirklich klangfest, manchmal hört man Klang aus anderen Zimmern und Hallen * Der Balkon hatte einen kleinen Geruch am frühen Abend, abschreckend mich von außerhalb zu essen bis später - das könnte nur der Tag gewesen sein, an dem ich geblieben war. Es war schön genug später, die Tür offen zu lassen und ein wenig Brise während des Schlafs haben. Sehr empfohlen.

Wir waren nicht glücklich mit dem ersten Zimmer, aber sie waren mehr als glücklich, einen Zimmerwechsel zu beherbergen. Sehr glücklich mit dem, wo wir geblieben waren.

The concierge was extremely poor, drove in with my 7 seaters rented car, and staff simply ignored my existence - didn't even bother to come out to greet us nor offer any help with the luggage, even after telling him that I'll need help - zero awareness and zero service. The luggage trolley is simply an ornament. Excuse me, it's Marriott! Never in my life have i had to experience such an unwelcoming experience. However, the receptionist (wearing spec) was the only person who gave my family a warm welcome, likewise the staff at the buffet. 👍

Its best feature is its location, steps from the beach. However, it's a hotel that has been downgraded; some rooms and hallways are in dire need of maintenance. I didn't realise the pool area no longer belonged to the hotel, which was a disappointment. I feel the price is high compared to other places with more amenities and more modern facilities. Breakfast was average as well.

Although I received my booking confirmation from a third party, somehow I missed important check-in information from the hotel which is keyless and has no onsite reception. Through the kindness of strangers, we were able to get into the foyer where there was a number to contact. It’s advertised as a 24hr reception but it’s important guests know it’s a remote reception. Once I got onto the receptionist, he was able to send me the important message with the check-in information. As we were heading out for dinner we were able to assist another couple who were experiencing the same problem. Overall, it was a good stopover. We had a good night’s rest in a comfy bed, however, there were no bedside lamps for reading and the one wall lamp near the bed didn’t work. The shower was hot and the location is excellent for access to a variety of great restaurants.